Refund Policy

1. Introduction

At Dremora IT Consultants & Services, we are committed to delivering high-quality work and maintaining client trust. This Refund Policy outlines the conditions under which refunds may be requested and processed for our software development services, design services, and internship programs.

Please read this policy carefully before engaging our services. By making a payment to Dremora IT, you acknowledge and agree to the terms described herein.

2. Software & Web Development Services

Project completion percentage is determined by Dremora's internal milestone tracking, with written evidence provided to the client upon request.

3. Design & Branding Services

• If no design concepts have been shared: 75% refund of the amount paid.
• If initial design concepts have been delivered: no refund is applicable, as creative work and time cannot be recovered.
• Revisions are included per the agreed package. Extra revision requests beyond scope are billed separately and are non-refundable once approved.

4. Internship Program Fees

• Refund requests submitted before the program start date: 100% refund (minus any processing fees).
• Refund requests submitted within the first 3 days of the program: 50% refund.
• Refund requests submitted after the 3rd program day: No refund, as access to resources, mentorship, and project systems has been granted.

Termination from the program due to violation of the Code of Conduct does not qualify for any refund.

5. Eligible Refund Scenarios

Regardless of completion status, you may be eligible for a full or partial refund if:

• Dremora IT fails to deliver agreed deliverables within the specified deadline (beyond a 30-day grace period, unless extended by mutual agreement).
• The delivered work fundamentally fails to meet the agreed-upon specifications documented in the project brief or contract.
• Dremora IT is unable to complete the project due to internal reasons beyond the client's control.

In such cases, Dremora IT will work in good faith to resolve the issue — first through revision, and if resolution is not possible, through a proportionate refund.

6. Non-Refundable Items

The following are non-refundable under all circumstances:

• Domain registration fees, hosting fees, or third-party API/license costs paid on the client's behalf.
• Rush or expedited delivery surcharges.
• Consultation fees for discovery sessions or technical assessments.
• Payments for work already delivered and approved by the client.
• Bank transfer fees, payment gateway charges, or currency conversion fees.

7. Refund Processing Timeline

Once a refund request is approved:

• Refunds are typically processed within 7–14 business days.
• The refund is issued to the original payment method used during the transaction.
• Bank processing times may vary (typically 3–7 additional business days depending on your bank).
• You will receive an email confirmation once the refund has been initiated.

8. Dispute Resolution

If you are dissatisfied with a refund decision, we encourage you to:

• Contact us at [email protected] with full details of your concern.
• We will respond within 48 business hours and aim to resolve all disputes amicably.
• If an agreement cannot be reached, disputes shall be resolved under the jurisdiction of courts in Pune, Maharashtra, India, as per our Terms of Service.

9. Changes to This Policy

Dremora IT reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage clients to review this policy before making any payment.