Refund Policy | Dremora IT

In short

Cancel within 48 hours of paying and before work starts: full refund.
After work starts, the refund depends on how much of the project is done. Past 50%, there is no refund.
Domain, hosting and third-party costs paid for you are never refundable.
If we miss agreed deliverables or cannot finish for our own reasons, you can get a full or partial refund.
Ask for a refund in writing at [email protected]. Approved refunds are processed in 7 to 14 business days.

1. Introduction

At DREMORA IT Consultants & Services, we are committed to delivering high-quality work and maintaining client trust. This Refund Policy explains when refunds may be requested and processed for our software development services, design services and internship programs.

Please read this policy carefully before engaging our services. By making a payment to Dremora IT, you acknowledge and agree to the terms described here.

All refund requests must be sent in writing by email to [email protected] with the subject line: "Refund Request: [Your Name or Company]".

2. Software and web development services

When you cancel	Refund
Before the project starts (within 48 hours of payment)	100%
After the project starts, before 25% completion	50%
Between 25% and 50% completion	25%
After 50% or more completion	No refund
After delivery and client sign-off	No refund

Project completion is measured by our internal milestone tracking. We give you written evidence of it on request.

3. Design and branding services

If no design concepts have been shared: 75% refund of the amount paid.
If initial design concepts have been delivered: no refund, as creative work and time cannot be recovered.
Revisions are included as per the agreed package. Extra revision requests beyond scope are billed separately and are non-refundable once approved.

4. Internship program fees

Refund requests made before the program start date: 100% refund (minus any processing fees).
Refund requests made within the first 3 days of the program: 50% refund.
Refund requests made after the 3rd program day: no refund, as access to resources, mentorship and project systems has been granted.

Termination from the program for breaking the code of conduct does not qualify for any refund.

5. Eligible refund scenarios

Regardless of completion status, you may be eligible for a full or partial refund if:

Dremora IT fails to deliver agreed deliverables within the specified deadline (beyond a 30 day grace period, unless extended by mutual agreement).
The delivered work fundamentally fails to meet the specifications documented in the project brief or contract.
Dremora IT is unable to complete the project for internal reasons beyond the client's control.

In such cases, we will work in good faith to resolve the issue, first through revision and, if that is not possible, through a proportionate refund.

6. Non-refundable items

The following are non-refundable in all cases:

Domain registration fees, hosting fees, or third-party API or licence costs paid on the client's behalf.
Rush or expedited delivery surcharges.
Consultation fees for discovery sessions or technical assessments.
Payments for work already delivered and approved by the client.
Bank transfer fees, payment gateway charges or currency conversion fees.

7. Refund processing timeline

Once a refund request is approved:

Refunds are usually processed within 7 to 14 business days.
The refund is issued to the original payment method.
Bank processing times vary (usually 3 to 7 more business days, depending on your bank).
You receive an email confirmation once the refund has been started.

8. Dispute resolution

If you are not satisfied with a refund decision:

Contact us at [email protected] with full details of your concern.
We will respond within 48 business hours and aim to resolve all disputes amicably.
If an agreement cannot be reached, disputes are resolved under the jurisdiction of the courts in Pune, Maharashtra, India, as set out in our Terms and Conditions.

9. Changes to this policy

Dremora IT may update this Refund Policy at any time. Changes are posted on this page with a new "Last updated" date. Please review this policy before making any payment.